Building CRM for organisations that serve communities
Mayasoft is an Australian business specialising in Microsoft Dynamics 365 solutions for not-for-profit and aged care sectors. Founder-led. Practical. No hype.
Why we built CRM for NFP
Generic CRMs don't understand NFP needs. Sales-focused CRMs want you to track leads and opportunities—not clients, cases, programs, and funder reporting.
Custom builds are expensive, risky, and lock you into a single vendor. Microsoft Dynamics 365 provides enterprise-grade infrastructure with Australian hosting, but it needs sector-specific configuration.
CRM for NFP sits in the middle: sector-specific functionality built on proven enterprise infrastructure. You get compliance-ready systems without the cost and risk of building from scratch.
How we work
No hard sell
Book a conversation. We'll discuss your needs honestly. If CRM for NFP isn't a good fit, we'll tell you. If it is, we'll explain why and provide transparent pricing.
Implementation is a partnership
We configure the system, but you define the requirements. Discovery workshops ensure we understand your processes. User acceptance testing ensures the system actually works for your team.
Configuration over custom code
We use Dynamics 365's built-in configuration tools wherever possible. Custom code only when absolutely necessary. This keeps the system maintainable and reduces lock-in.
Ongoing support, not just go-live
Post go-live support is included. Questions, minor adjustments, troubleshooting. Post-launch review after 2-4 weeks. Continuous improvement roadmap for future phases.
What we believe
Practical over perfect
Solutions that work in the real world, with real data quality issues, real staff capacity constraints, and real budget limits. Perfect is the enemy of done.
Compliance first
Security, privacy, audit trails, data governance—these aren't nice-to-haves. They're essential for organisations handling vulnerable client data and accountable to funders and regulators.
Australian context matters
Data sovereignty, Australian Privacy Principles, local funder requirements, NDIS compliance, Aged Care Quality Standards—these shape how the system must work.
Clear communication
No jargon. No hype. Honest conversation about what the system does, what it doesn't do, what it costs, and what implementation looks like.
Sector experience
We understand the unique challenges of NFP and aged care organisations because we've worked in and with these sectors.
Accountability to multiple stakeholders
Clients, funders, boards, regulators—each with different reporting needs.
Complex compliance requirements
Privacy obligations, funder acquittals, quality standards, risk management.
Resource constraints
Grant-dependent budgets, small teams, need to justify every technology investment.
Data governance
Vulnerable client data, consent management, field-level security, audit trails.
Service delivery focus
Technology should reduce admin burden, not add to it. Staff time is for clients, not data entry.
Outcome measurement
Funders want evidence of impact. Board wants performance metrics. Staff need operational data.
Our products
CRM for NFP
Microsoft Dynamics-based CRM for Australian not-for-profit organisations. Intake, case management, programs, compliance, stakeholder engagement.
For: Community services, health promotion, mental health, family services, homelessness, disability services, advocacy organisations, membership bodies.
Learn moreCRM for Aged Care
Sector-specific CRM for aged care providers. Same platform DNA, purpose-built for aged care compliance and operational requirements.
For: Residential aged care, home care providers, retirement living, community aged care services.
Visit CRM for Aged Care →Want to talk?
Book a conversation to discuss your organisation's needs and how CRM for NFP can help.
No hard sell. Just a practical discussion.